Privacy Policy

Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, date of birth, passport number (for circuit registration purposes only), and emergency contact details when you make a booking or express interest in our programs.

How We Use Your Information

We use the information we collect to:

• →Process bookings and payments
• →Communicate with you about your booking and our programs
• →Register you at circuit venues (passport details)
• →Contact emergency contacts if necessary during the program
• →Send program updates and future opportunities (with your consent)

Payment Security

All payment information is processed securely through Stripe. We do not store credit card numbers or payment details on our servers.

Data Storage

Your data is stored securely using Supabase (PostgreSQL) with encryption at rest. We retain booking data for the duration required by Australian tax and consumer law.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at privacy@grid.bike to exercise these rights.

Third Parties

We share your information only with service providers necessary to deliver our program (circuit operators, accommodation providers, bike hire partners) and payment processors (Stripe). We do not sell your data.

Contact

For privacy-related enquiries, contact us at privacy@grid.bike.